We currently offer three hero products: LIFT (Volume Spray, 250ml), CARE (Leave In Conditioner, 250ml), and SILK (Argan Oil, 30ml). You can also shop The Ritual, our complete bundle containing all three. Each product is designed to work beautifully on its own or together as a full hair ritual.

All of our products are formulated for every hair type. Whether your hair is straight, wavy, curly, thick, fine, colour-treated, or anything in between, our range is designed to deliver results. We believe great hair is for everyone.

Yes. Our formulas are free from sulphates, parabens, and silicones. We use clean, lightweight ingredients including keratin and plant proteins to strengthen and add shine, zinc and botanical extracts to support scalp health, and biotin and silica to reduce breakage. Every product is designed to be effective without compromising on what goes in it.

Absolutely. Our products are lightweight and gentle enough for daily use. LIFT and CARE are ideal for your morning routine, while SILK can be used daily or as needed for added nourishment and finish. The full ritual is designed to fit seamlessly into your everyday.

LIFT (Volume Spray): Mist onto damp or dry hair, focusing on the roots, and style as usual for added lift and body. CARE (Leave In Conditioner): Apply to damp, towel-dried hair from mid-lengths to ends. No rinsing required. Style as normal. SILK (Argan Oil): Apply a few drops to damp or dry hair to smooth, add shine, and tame frizz. A little goes a long way.

The Ritual is our complete set containing LIFT, CARE, and SILK. It is the best way to experience the full Gaia & Mai routine and represents a saving compared to buying each product individually. It also makes the perfect gift.

We are committed to clean, ethical formulations. Please refer to the individual product pages for the most up-to-date information on our vegan and cruelty-free credentials. If you have a specific question, please reach out to us at hello@gaiaandmai.com.

As a guide, LIFT (250ml) and CARE (250ml) last approximately 6 to 8 weeks with daily use. SILK (30ml) is highly concentrated and a few drops per application means it typically lasts 2 to 3 months. Results may vary depending on hair length, thickness, and frequency of use.

Simply browse our website, add your chosen products to your basket, and proceed to checkout. Payment is processed securely and you will receive an order confirmation by email as soon as your order is placed.

We accept all major credit and debit cards including Visa, Mastercard, and American Express.

We process orders quickly, so we cannot guarantee amendments or cancellations once an order has been placed. If you need to make a change, please contact us at hello@gaiaandmai.com as soon as possible and we will do our best to help before your order is dispatched.

Yes. You will receive an order confirmation email as soon as your purchase is complete. Once your order has been dispatched, you will receive a second email with your tracking information.

Yes. All payments are processed through a fully encrypted, PCI-compliant payment gateway. We do not store your card details at any point.

We currently ship within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. We hope to expand to further regions in the future, so keep an eye on our social channels for updates.

Standard delivery typically takes 1 to 2 business days from the date of dispatch. Express delivery options may be available at checkout. Please allow an extra 1 to 2 business days for deliveries to more remote areas of Scotland, Northern Ireland, and the Islands.

We offer free standard delivery on all UK orders over a qualifying threshold. Standard delivery charges apply to orders below this amount. All shipping costs are displayed clearly at checkout before you complete your purchase.

Once your order has been dispatched, you will receive a tracking email with a link to monitor your delivery in real time. If you have not received your tracking email within 2 business days of placing your order, please check your spam folder or contact us at hello@gaiaandmai.com.

In most cases, the courier, DPD,  will leave a card with instructions to rearrange delivery. DPD will normally call 2-3 times.. Your tracking link will provide the most up-to-date information on the status of your delivery.

If your order has not arrived within the expected timeframe, please first check your tracking link for the latest update. If you are still unable to locate your parcel, please contact us at hello@gaiaandmai.com with your order number and we will investigate as a priority.

We want you to love your Gaia & Mai products. If you are not completely satisfied with your purchase, you can return unopened, unused products within 30 days of receipt for a full refund. Please note that opened or used products cannot be returned for hygiene reasons, unless they are faulty.

To initiate a return, please email hello@gaiaandmai.com with your order number and the reason for your return. Our customer care team will guide you through the process. Please do not send items back without contacting us first.

Once we have received and inspected your return, we will process your refund within 5 to 7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the credit.

We are really sorry if this has happened. Please contact us at hello@gaiaandmai.com within 48 hours of receiving your order, including a photograph of the damage or fault and your order number. We will arrange a replacement or full refund as quickly as possible.

If your product is faulty or was sent in error, we will cover the cost of return postage. For change-of-mind returns, customers are responsible for the cost of return shipping. We recommend using a tracked service as we cannot take responsibility for items lost in transit.

Email: hello@gaiaandmai.com

We aim to respond to all enquiries within 48 hours, Monday to Friday.